Homeowner Frequently Asked Questions (FAQs)

Here are some of the most frequently asked questions for those looking for holiday villa or apartment management services from White Coast Property Management. A clear understanding of what we offer helps ensure that your goals as a homeowner align with what we can deliver.

We hope these answers will help you choose the right management team to provide higher occupancy levels and a more significant income stream from your property. To list your home with White Coast Property Management, call Dean or Louise on +34 966 265 401, or you can email us at info@whitecoast.es. You can also use our property listing enquiry form at the bottom of this FAQ.

How many properties do White Coast Property Management manage?

We specialise in managing properties in Javea and Moraira, and our goal is to maximise the number of reservations for all our homeowners. We prefer to concentrate on these areas rather than spreading ourselves too thin. We do not have a constant set number of properties, as our portfolio is forever changing; our services range from key holding/property management to the complete 360 rental services and management package. Offering multiple homes in one specific geographical area is an advantage to all our property owners because when one property is unavailable, others may be available, and they receive overflow reservations. We have been working with many of our property owner clients for more than 5 years and some 10 years; this shows the high level of consistency we achieve in the rental market.

How do you support guests and owners during their stay?

Our mantra is to be on call as much as possible every day to respond to guest and owner emergencies. We do not work set office hours, and we understand the need for flexibility and access to our team at all times of the day.

In addition, we offer out-of-hours contact details for guests, a guest services manager dedicated to Moraira and Javea, and staff who are available for special requests and concerns and to help coordinate with local businesses, ensuring guest satisfaction and property management. Of great benefit to the guests and property owners alike is the provision of staff familiar with the area, who can make recommendations and provide local information.

How do you find your guests?

Most of our business comes from repeat guests who love staying with White Coast and return year after year. Most of our marketing is done online through a vast marketing network and other major portals reaching a worldwide market. We work hard on marketing, where the reach goes far beyond third-party portals. We also work with travel agents, estate agents, and social media platforms to subsidise our marketing; this gives more opportunities for exposure and, ultimately, higher year-round occupancy, including off-peak seasons.

Can I advertise my property on my own while my property is listed with White Coast?

Yes, you can share it on your Facebook and other social media to drive more interest to your listing on our website. However, we only work with properties where we are the exclusive marketing agency. We assume all marketing and promotional responsibilities when listing your property with White Coast. Your property is advertised and promoted to travellers worldwide within our professional and efficient network, eliminating confusion for potential guests, standardising the rates, content and images and centralising the reservations process.

How do you ensure my property is not damaged?

We understand the investment you have made in your property and have policies and procedures to minimise damage:

We contact every guest before confirming and accepting any reservation, including those guests who book online. We use instant booking services such as Airbnb, and these guests are also vetted and checked thoroughly before the booking is accepted. This personal contact allows us to understand the guests and their needs before they arrive; it also allows us to communicate our policies and restrictions. We do not accept bookings from guests whose lead renter is under the age of 35 years unless it is with a young family, including children under 14.

Guest Identification
We verify the identity of every guest using online verification software, which also fulfils licencing regulations, aids in eliminating fraudulent stays, and greatly protects your property.

Security Deposit

We take a credit card or bank transfer deposit from all groups of guests for a minimum of €500.00 to ensure that we have sufficient funds to cover any minor damage to your property. We actively encourage guests to let us know about accidental damage and have an open and friendly policy to work with guests to find a solution. We have found that this works well and reduces issues after guests have left the property. We take a sensible approach to the value of damage, and we accept anything under the value of €30.00 as a natural loss and would not charge the guests.

Property Checks

Before a guest arrives and after the cleaning team has finished cleaning, one of our management team will thoroughly check the premises. This allows us to ensure quality housekeeping and ensure that basic supplies are properly and accurately restocked to make the home ready for new guests. By making arrival and departure checks, we can charge the guest for any damage beyond reasonable wear and tear.

What is the cost for me to list my property with White Coast Property Management?

For our complete management services, including all marketing, 24/7 reservations sales, revenue management, and reporting, commission is charged is 25% + IVA per reservation. Other costs vary based on individual property needs and will be charged hourly or on an item basis. This may include but not exclusively -

• Sourcing and replacing essential equipment.
• Licencing and regulatory
• Inventory list.
• Storm clean up.

What am I responsible for providing on my property?

You are responsible for furnishing and providing the necessary items to market the property as a holiday home. This includes linens, towels, bedding, kitchen items, and other required items in the home. White Coast will advise, manage, and maintain the basics supplied in the home and replace them as needed; larger items will be charged.

What occupancy can I expect each year?

Occupancy is dependent on several factors, including; economy, location, rates, sleeping capacity, frequency of owner use, weather, quality of furnishings/fixtures, and amenities offered, such as a heated pool, summer kitchen, ping pong, fibre optic internet, and air conditioning.

The more bedrooms and unique amenities an owner equips the home with, the higher the total booked nights and rental income will be. Summer months (June/July/August) will always be more occupied than winter months. As a general example, we would expect all properties to be rented out for a minimum of 84 nights in high season. We also create higher rates and occupancy by utilising a Dynamic Pricing system. We can provide more information regarding our Dynamic Pricing system on request.

Who stays with White Coast?

More than 50% of our business is happy, repeat guests, one of many reasons owners choose us. Most of our guests are families. 90% of our guests generally holiday with family. Every reservation contract requires the lead guest to fill out a guest list with names, ages, and identification for each guest in their party over the age of 14, which is supplied to the local authorities.

When and how do I get paid?

Owners are usually paid within 7 days of guest departure, but, in some cases, it can be delayed by a few days if we are awaiting payment from a 3rd party portal, however this is rare. We send regular email updates showing all the relevant information by spreadsheet and inform guests of all payments made by email.

What if I have more questions?

We are here to help, if you would like to chat about renting out your property or just need more information, please call the office on: -

+34 966 265 041 or +44 (0)845 805 2123 Alternatively you can call Louise or Dean on +34 665 362 944 or +34 665 349 864

We look forward to hearing from you!