Homeowner Frequently Asked Questions (FAQs)
Here are some of the most frequently asked questions for those looking for holiday villa or apartment management services from White Coast Property Management. A clear understanding of what we can offer helps ensure your goals as a homeowner are in-line with what our company can deliver. We hope these answers will help guide you in your decision to choose the right management team and deliver higher occupancy levels and greater income streams from your property. To list your home with White Coast, call Dean or Louise on +34 966 265 401 or you can send us an email on email@example.com. You can also use our property listing enquiry form at the bottom of this FAQ.
1. How many properties in the same area do White Coast manage?
White Coast specialises in the areas of Javea and Moraira and is committed to maximizing reservations for all our homeowners. As a result, we do not want to spread ourselves over a wider area so we concentrate here. We do not have a constant set number of properties that we manage as we have an ever changing portfolio of properties ranging from key holding / property management services all the way to full 360 rental services and management packages. Offering multiple homes in one specific geographical area is an advantage to all our owners because when one property is not available, others are and they receive the overflow reservations. We have been working with many of our owner clients for more than 5 to 10 years which shows the high level of consistency we achieve in the rental market.
2. How do you support guests and owners during their stays?
Our mantra is to be on call as much as possible during every day, to respond to guest and owner emergencies. We do not work set office hours and we understand the need for flexibility and access to our team at all times of the day and not to be working only within fixed working hours. In addition, we offer out of hours contact details for guests, a guest services manager dedicated to Moraira and Javea and staff who are available for special requests, concerns, and to help coordinate with local businesses ensuring guest satisfaction and management of the property. Of great benefit to the guest and property owners alike, is to provide staff who are familiar with the area and can make recommendations and provide local information.
3. How do you find your guests?
The majority of our business comes from loyal repeat guests who love staying with White Coast and return each year. Most of our marketing is done online through a vast marketing network and other major portals reaching a worldwide market. We work hard on our marketing where the reach goes far beyond the basic third party portals. We also work with travel agents, estate agents, and social media platforms to subsidize our marketing; this gives more opportunities for exposure, and ultimately higher year-round occupancy including during off peak seasons.
4. Can I advertise my property on my own while my property is listed with White Coast?
Yes. You can share it on your Facebook and social media to drive more interest to your listing on our website but we only accept new properties where we are the exclusive marketing agency. When listing your property with White Coast, we assume all marketing and promotional responsibilities. Your property is advertised and promoted to travelers worldwide within our highly professional and efficient network . This eliminates confusion for potential guests and standardizes the rates, photos, and centralizes the reservations process.
5. How do you ensure my property is not damaged?
We understand the investment you have made in your property and have policies and procedures to minimize damage:
We are in contact with every guest prior to confirming accepting any reservation, including those guests who book online. We do use instant booking services such as Abnb but the guests are vetted and checked thoroughly before we confirm. This personal contact allows us to understand the guests and their needs before they arrive; it also allows us to describe our policies and restrictions. We do not accept bookings from guests where the lead renter is under the age of 35 years unless it is with a young family including children under 14.
We verify the identity of every guest using online verification software, that also fulfills licencing regulations and which aides in eliminating fraudulent stays and greatly protects your property.
We take a credit card or bank transfer deposit from all groups of guests for a minimum of €500.00 to insure that we have sufficient funds to cover any minor damage at your property. We actively encourage guests to let us know regarding any accidental damage and have an open and friendly policy to work with guests to find a solution. We have found this works well and reduces issues after guests have left the property. We take a sensible approach on value of damage and anything under a value of €30.00 we accept as a natural loss and would not charge the guests.
Before a guest arrives and after the cleaning team has finished the cleaning, one of our management team will make a thorough check of the premises. This allows us to ensure quality housekeeping, as well as making sure that basic supplies are properly and accurately restocked to make sure the home is ready for new guests. By making arrival and departure checks we can charge the guest for any damage beyond reasonable wear and tear.
6. What does it cost me to list my property with your company?
For our full management services, including all marketing, 24/7 reservations sales, revenue management, and reporting. Commission ranges from 15% - 25% + IVA per reservation depending on the package chosen. Other costs vary based on individual property needs and will be charged on an hourly or item basis. This may include but is not exclusively -
7. What am I responsible for providing in my property?
You are responsible for furnishing and providing necessary items to market the property as a holiday home. This includes providing linens, towels, bedding, kitchen items, and other required items in the home. White Coast will advise, manage and maintain basics supplied in the home and replace them as needed, larger items will be charged.
9. What Occupancy can I expect each year?
The amount of nights booked you can expect is dependent on several factors including; economy, location, rates, sleeping capacity, frequency of owner use, weather,, quality of furnishings/fixtures, and amenities offered such as heated pool, summer kitchen, ping pong, fibre optic internet, and air conditioning for example. The more bedrooms and unique amenities an owner equips the home with will ultimately boost total booked nights, and increase rental income. Summer months (June / July / August ) will always be more occupied than winter months. As a general example we would expect all properties to be rented out for a minimum of 84 nights in high season. We also create higher rates and occupancy by utilising a Dynamic Pricing system. Click here for more info - Dynamic Pricing Guide
10. Who stays with White Coast?
More than 50% of our business is happy repeat guests, which is one reason owners choose White Coast. Most of our guests are families. 90% of our guests generally holiday with family. Every reservation contract requires guest to fill out a guest list with names, ages, and identification for each guest in their party over the age of 14.
11. When and how do I get paid?
Owners are usually paid within 7 days of guest departure but in some cases it can be delayed by a few days if we are awaiting payment from a 3rd party portal but this is rare. We send regular email updates showing all the relevant information by spreadsheet and inform guests of all payments made by email.
12. What makes White Coast Property Management different to all the rest?
13. What if I have more questions?
We have an open door policy and complete transparency. We make ourselves available so you can call or email anytime with questions and suggestions. We can supply a huge number of guest and owner testimonials.
Get your home managed with us today!